Terms of Use Agreement
Before using the noblemaidcleaning.com website (the "Service") operated by NobleMaid Cleaning Service ("us," "we," or "our"), please carefully review this Agreement. By scheduling a service with NobleMaid Cleaning Service, you agree to adhere to our Terms of Use Agreement.
NobleMaid Cleaning Service functions as a platform connecting users with professional cleaning service providers who are reliable, experienced, and diligent. If you have any questions about these terms, please contact us, and we will be happy to provide further clarification.
Your access to and use of the Service are contingent upon your acceptance and compliance with these terms. These terms apply to all visitors, users, and individuals who access or use the Service. By accessing or using the Service, you confirm your consent to be bound by these terms. If you do not agree with any part of these terms, you may not use the Service.
Services
NobleMaid Cleaning Service works to prevent accidents, damage, and loss — including through cleaner background checks, insurance requirements for cleaners, and our own business liability insurance. For ordinary accidents that may occur during a cleaning (such as an accidental spill or breakage), our liability is limited to the cost of repair or replacement, or a credit toward the cost of service, at our discretion, and may be covered under our business insurance policy. This limitation does not apply to theft, fraud, or intentional misconduct by a cleaner, or to injuries or damage caused by our gross negligence — for those, please contact us directly so we can investigate and make it right.
Service Description: NobleMaid Cleaning serves as a platform that connects users with skilled, thoroughly insured, background-checked, dependable, and experienced cleaners.
Booking Service: Clients can schedule services via phone, email, or our online booking system.
Availability: We aim to accommodate your preferred dates and times, but scheduling is subject to availability and may be adjusted as needed to fit both cleaners and clients.
Payment: Payment is due upon completion of the service. We accept cash at our discretion and credit/debit cards. An authorization hold will be placed on your card the day before your cleaning. This is NOT a charge. If this hold fails, you will be notified so it can be resolved before the cleaner is dispatched. If a cleaning service is booked for an incorrect number of bedrooms and/or bathrooms or inaccurate house information, we will contact you to adjust the booking fee. It is your responsibility to make payment for services provided by or fees owed to NobleMaid Cleaning. Failure to do so may result in legal action.
Price: We reserve the right to evaluate and adjust cleaning prices, including to reflect inflation. We will notify you at least 30 days before any price change takes effect for your account. If you continue booking services with us after that date, this will be treated as your acceptance of the new price; you're always welcome to reach out to discuss it, or to cancel, before the change takes effect.
Cancellation/Rescheduling: As cleaners allocate a specific time for your appointment, any rescheduling or cancellation requests must be made by 12 p.m. the day before your scheduled service. This allows us time to attempt to fill the now-empty slot in our schedule. A $50 fee will apply if you miss this deadline or if the cleaner cannot access your home on the appointment day. We will try to contact you via text, phone, and/or email before canceling the booking.
Cleaner's Arrival: Cleaners have a 1-hour arrival window. Exact arrival times cannot be guaranteed due to factors such as traffic, parking, and equipment setup. You will be notified of any changes.
Property Access: Clients are responsible for providing access to the property at the agreed-upon time. Alternate access arrangements must be made if the client is unavailable.
Service Execution: Cleaners do not perform tasks such as wet wiping light bulbs, upholstery cleaning, removal of biohazards (e.g., insects, human or animal waste, black mold), moving large furniture, or large-scale trash disposal. Cleaners do not work at elevated heights and will not use ladders due to insurance restrictions. Cleaning cannot be performed without running water and electricity. During your cleaning, if there are fewer than ten (10) dirty dishes, they will be cleaned. Any additional dishes will be considered an add-on service and charged accordingly. Cleaners should be treated with kindness and respect, as they will reciprocate.
Supplies and Equipment: Our team brings their own cleaning supplies and equipment. Specific product requests can be accommodated with prior notice; however, you may be asked to provide these items if necessary.
After Cleaning
Our 100% Satisfaction Guarantee: if you're not fully satisfied, let us know within 24 hours of your cleaning. We'll send a cleaner back to address any missed or incomplete areas within 5 days, at no additional charge — that's our guarantee. If you'd rather have a partial refund or credit instead of a re-clean, just tell us and we'll do that instead.
Requests made after 24 hours will be reviewed at our discretion, since conditions in the home may have changed by then. If we don't hear back from you within 3 days of offering a re-clean or credit, we'll assume it's resolved and the original charge stands.
Client Responsibilities
Communication: Clear communication about cleaning requirements, special instructions, or areas of focus is essential for satisfactory service.
Property Conditions: Clients should inform us of any delicate or special items requiring particular care during cleaning, such as broken furniture or loose bathroom fixtures. We recommend storing high-value or sentimental items before cleaning to prevent damage. While we exercise caution, we cannot be held responsible for pre-existing damage or unforeseen circumstances during service delivery. Cleaners may omit areas that cannot be cleaned due to excessive clutter or biohazard risks. All surfaces, such as wood and marble, are assumed to be properly sealed and not susceptible to common cleaning products.
Check-In After Your Clean
We will send a text message after your appointment to check your satisfaction with the results. For recurring customers, this check-in text will only be sent after the first three (3) appointments. You can always call, text, or email us to report any issues at any time.
Confidentiality
Client information is kept strictly confidential, as detailed in our privacy policy available on our website at noblemaidcleaning.com. Click on the privacy policy link at the bottom of the page. Full terms of service are also available there.
Feedback
We welcome feedback to help us improve our services. Please feel free to reach out with any concerns or comments about your cleaning.
Governing Law & Disputes
This Agreement is governed by the laws of the State of California. Any dispute arising from this Agreement or our services will be resolved in the state or federal courts located in Orange County, California.
Updates
This policy may be updated occasionally. Clients will be informed of any changes in advance. By booking our services, clients acknowledge and agree to comply with the terms outlined in this policy.
For any questions or further clarification, please contact us at your convenience.